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FAQs
1. What countries do you ship to?
We currently ship to most countries within Europe. Delivery availability may vary depending on the product and destination. If you’re unsure, please contact our support team.
2. How long does delivery take?
Orders are usually processed within 1–3 business days. Delivery typically takes between 3–10 business days depending on your location within Europe.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing tracking details (if available).
4. What payment methods do you accept?
We accept major credit and debit cards, secure online payment gateways, and other local payment options depending on your country. All transactions are securely encrypted.
5. Is my payment information secure?
Yes. We do not store your card details. All payments are processed through trusted third-party payment providers using secure encryption technology.
6. Can I return a product?
Yes. If you are located in the EU, you have the right to return your order within 14 days of receiving it, subject to our Return & Refund Policy conditions.
7. Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer unless the item is defective, damaged, or incorrect.
8. What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery and provide your order number along with clear photos of the damaged product. We will arrange a suitable solution.
9. Can I cancel or modify my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
10. How can I contact customer support?
You can reach our support team by email at:
We aim to respond to all inquiries within 24–48 business hours.